Managed IT Services Built Around Your Business.
Every business has different technology needs. Some organizations need dependable day-to-day IT management, while others want a more comprehensive support experience that makes it easier for employees to get assistance.
That’s why DataPerk offers two managed IT service options: Complete Care and Concierge Complete Care.
Both are designed to provide structured, priority-based technical support with defined service expectations.
The difference comes down to how your organization prefers to manage IT requests and the level of service flexibility you’re looking for.
Complete Care
Dependable IT Support. A Team You Can Count On.
DataPerk Complete Care provides businesses with access to a dedicated support team and a structured approach to managing IT issues.
When a problem arises, support requests are prioritized based on their impact on your business. This helps ensure that critical issues receive the attention they need while giving your organization clear expectations for how requests are handled.
Complete Care Offers:
- Priority-Based Support: Issues are evaluated based on their impact on your operations.
- Defined Service Expectations: Clear technician engagement and resolution-planning targets help your team know what to expect.
- Dedicated Technical Support: Work with a team focused on understanding your technology environment.
- Dependable IT Management: A consistent support process designed to help your business operate more efficiently.
Complete Care is a strong option for businesses looking for reliable managed IT support with an established process for coordinating technical requests.
Concierge Complete Care
A More Personalized Approach to IT Support. For businesses looking for a more direct support experience, DataPerk offers Concierge Complete Care.
This service builds on the Complete Care approach with enhanced support priorities for certain requests and included labor to make budgeting easier.
One of the biggest differences is how employees access support. With Concierge Complete Care, your employees don’t need to go through an internal account liaison or designated point of contact before reaching out to DataPerk.
They can contact our team directly when they need assistance, helping simplify the support experience.
Concierge Complete Care offers:
- Enhanced Support Priorities: Faster technician engagement targets for certain everyday support issues.
- Included Labor: A more predictable approach to budgeting for covered IT services.
- Direct Employee Access: Employees can contact DataPerk without having to route requests through an internal liaison.
- Dedicated Technical Support: An experienced team that understands your business and its technology needs.
- Clear Service Expectations: Defined support priorities and response targets based on the type of issue.
Concierge Complete Care is ideal for organizations that want to make IT support more accessible to employees while reducing the time spent coordinating everyday technology requests.